Xbox Wireless Controller (2020) review


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One-minute review

The Xbox Wireless Controller isn’t actually a brand new gamepad. Instead, it’s a revised version of the gamepad used with the Xbox One, having undergone some upgrades for its release alongside the new Xbox Series X and Xbox Series S consoles.

But while it may bear the same name as its predecessor and a largely similar design, the Xbox Wireless Controller is a marked improvement over Microsoft’s previous core gamepads.

The Xbox Wireless Controller feels familiar in the hand yet subtly different, with improved tactile textures and refined geometry making for a more ergonomically friendly (and comfortable) playing experience. We’re also happy to see Microsoft finally implement a dedicated Share button to its gamepad, making it considerably easier to take screenshots and videos mid-game.

However, the Share button can sometimes be awkward to reach and we found ourselves frustrated with the gamepad still not being automatically rechargeable – instead, a recharge pack needs to be bought separately. 

It seems that Microsoft’s new gamepad takes inspiration from the Xbox Elite Wireless Controller Series 2, offering some of the premium controller’s top-notch design features in a more affordable-feeling form. The result is a sleek, affordable and accessible controller, which just feels nice to use.

Xbox Wireless Controller price and availabilityXbox Wireless Controller price: $59.99 / £54.99 / AU$74.99Three colors at launch: Carbon Black, Robot White and Shock Blue

The Xbox Wireless Controller price is $59.99 / £54.99 / AU$74.99, but it’s worth noting that every Xbox Series X and Series S console comes with a controller in the box.

You’ll only need to buy another controller if you’re looking to pick up a replacement, or a second (or third, or fourth) for co-op play at home.

You shouldn’t have too much trouble finding additional units either, with the Xbox Wireless Controller readily available at many major retailers, both online and in-store.

As well as being available in Carbon Black and Robot White, at launch the Xbox Wireless Controller also comes in a head-turning Shock Blue.


(Image credit: Microsoft)Feels familiar in the hand yet subtly differentImproved tactile textures and refined geometryNew Share button

On the surface, the Xbox Wireless Controller doesn’t look like a particularly drastic departure from its predecessor. It sports a similar shape, and keeps the traditional button and trigger layout. On closer inspection, though, you begin to notice the subtle differences Microsoft has implemented. 

For a start, the gamepad’s exterior now sports a matte finish that closely matches the new consoles’ designs. While this certainly looks sleek, it does come with drawbacks – the black controller that comes with the Xbox Series X easily picks up scuffs and scrapes that are noticeable.

Considering the amount of hands-on time controllers are subjected to it’s possible that you’ll find it hard to keep yours looking in tip-top condition for years to come. 

Other color variants of the controller are available though (you’ll need to buy these separately, while a white version comes included with the Xbox Series S), and some may be less prone to scuffs.

That’s a minor quibble, though, and overall we found that the Xbox Wireless Controller resembles a more premium controller, both in look and feel. The revised pad now has a tactile texture on the triggers, grips and bumpers, which we found made the controller feel more secure in our hands.

(Image credit: Future)

In addition, while the controller is the same size as its predecessor, the bumpers and triggers have been rounded and reduced in size by a few millimeters, which makes the gamepad feel less bulky. If you’re someone with small hands, past Xbox controllers have felt quite tanky, but this simple change improves comfort levels in a subtle but noticeable way. 

Perhaps the most notable changes to the controller are the addition of the ‘Share’ button and the hybrid D-pad. The Share button essentially acts as a capture button, allowing you to easily snap screenshots of your game – a single click takes a snapshot, while holding the button down for longer records a 15-second video by default (you can adjust the video duration in the Capture settings). 

This is much easier than on the Xbox One, where you have to press the home button and then X or Y, but we did find it a bit fiddly to quickly take a screenshot – your experience may vary depending on how big your hands are.

The hybrid D-pad, on the other hand, aims to provide a middle-ground between the Xbox One controller’s classic D-pad and the Xbox Elite Wireless Controller Series 2’s changeable disc-shaped, faceted D-pad. 

What results is a kind of traditional D-pad, laid over a disc. Again, this is a small but welcome change and is intended to give more control and leverage over the D-pad – while generally feeling more comfortable. 

The D-pad also gives off a loud click we haven’t heard from a controller before. You’ll either find it satisfying or a bit annoying – we often found it the latter – though those used to mechanical keyboards may not be all that bothered.

But there’s a lot about the controller’s design that hasn’t changed. It keeps the 3.5mm audio jack and expansion port at the bottom, its USB charge port and pairing button at the top, and its View, Menu and Xbox buttons on the face.


(Image credit: TechRadar)Works on a range of devicesLower latencyRechargeable battery pack needs bought separately Remappable (but this is limited)

In addition to the cosmetic changes, the Xbox Wireless Controller brings improvements in functionality too. We found the controller to be more responsive, which is likely down to the lower latency Microsoft has boasted about (paired with more frame rate stability of the Xbox Series X/S), while connecting the gamepad wirelessly via Bluetooth to a range of devices – including the Xbox One, an iPhone 11, and a Mac – was straightforward.

The Xbox Wireless Controller again runs on AA batteries (regular or rechargeable), but if you want to avoid the hassle of changing or charging batteries constantly you have two options.

You can invest in a Play and Charge kit (a rechargeable battery back which you can use to charge the controller while you’re playing or between sessions), or connect your controller to the console via USB-C (although this will, of course, limit your freedom of movement).

In terms of remapping, you can remap the Xbox Wireless Controller on the Xbox Series X and Xbox Series S via the Xbox Accessories app – though the level of customization is somewhat limited. 

The app allows you to remap a fair few of the controller’s buttons to your tastes and even gives you control over aspects such as whether your controller vibrates and whether you want your sticks automatically inverted. We found remapping fairly straightforward, even if there are some buttons – like the Xbox button and the triggers – which can’t be changed. 

Given that the Xbox Wireless Controller utilizes the impulse trigger feature found in previous iterations of Xbox gamepads – providing haptic feedback to your fingertips when you, for example, drive the dirt roads of Dirt 5 – the lack of trigger remapping is understandable.

Should you buy the Xbox Wireless Controller?

(Image credit: Microsoft)Buy it if…

You want a controller you can use with a range of devicesThe Xbox Wireless Controller works with more than just the Xbox Series X/S. The gamepad is compatible with Xbox One, Windows 10 PC and Android – with iOS support coming in the future.

You’ve got small handsThe Xbox Wireless Controller fits a wide range of hand sizes, particularly those with small-sized hands. So no matter what hand size you have, the gamepad should be comfortable.

You want a premium controller feel without the price tagWith the Xbox Elite Wireless Controller Series 2 priced at a whopping £159.99 / $179.99 / AU$249.95, Microsoft is offering the average player a slice of its premium pie for a much more digestible price. While you don’t get the customization options and extra features that come with the Series 2, the Xbox Series X controller’s design borrows enough from its premium sibling to make it feel like an upgrade. 

You want another Xbox Series X/S controllerIt may seem obvious but, when it comes to picking up an extra gamepad for your Xbox Series S or Xbox Series X, the Xbox Wireless Controller is the most affordable, reliable option – making it a no brainer.

(Image credit: Future)Don’t buy it if…

You want a rechargeable controller off the batThe Xbox Wireless Controller again runs on AA batteries (regular or rechargeable) or can connect to the console via USB-C (making it not wireless). If you want to avoid the hassle of changing or charging batteries constantly then you can invest in a Play and Charge kit – though this needs to be bought separately. 

You want a lot of bells and whistlesThe Xbox Wireless Controller is a sturdy gamepad but isn’t blowing us away with any innovative features


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